We ship internationally with Danish postal service PostNord and UPS courier service for express deliveries. Expected delivery times will be shown during checkout depending on the destination country and shipping method.
- During checkout, you may choose between home delivery or an optional delivery point of your own preference.
- All orders are always fully traceable – a Track & Trace number will be sent to your email adress automatically upon completing your order.
- Shipping fees are calculated during checkout depending on destination country and the total weight of the parcel.
- Please note that our shipping fees simply reflect their actual costs – we do not make any profit from them.
- For our local customers, local pickup is also available at our teahouse in Blågårdsgade 15 on Nørrebro. The local pickup option is, of course, always free of charge.
- Please do not hesitate to get in touch with us for inquiries regarding international orders – write us at contact@io-te.dk and we will get back to you shortly.
- We are also always happy to hear from you if you have suggestions for how we may improve our international shipping services.